The Impact Of Building Maintenance On Tenant Satisfaction

The Impact Of Building Maintenance On Tenant Satisfaction

Staying up to date on the maintenance of your building has a positive impact on tenant satisfaction. Aside from avoiding unexpected breaks, implementing preventive maintenance saves you time and money in the long run. And when your property isn’t in the best shape possible, it can negatively impact your tenants and rental income. Maintaining your building will help you keep your tenants happy, maximize your income and avoid major repairs and safety issues.

Prevent Unexpected Breaks

While it’s not possible to completely avoid all break downs, a well thought out maintenance plan can help minimize the number of major repair or replacement projects required. In addition to the obvious repairs, a proactive approach to building maintenance can also increase equipment lifespan and lower facility operating costs. The most important component of a well thought out and executed building maintenance program is the proper scheduling and budgeting of critical tasks. While it’s certainly a challenge to get everyone on the same page and to schedule regular checkups and service calls, it is worth the effort to keep your property running at peak performance. The best way to do this is by setting up a maintenance committee with multiple members to handle all of the maintenance related activities. This will ensure that all of your employees have the most up-to-date information about what’s going on in your building and will be better able to answer questions about any minor issues that might crop up in the middle of the night.

Increase Equipment Lifespan

Maintaining your building and equipment properly allows you to keep it running smoothly, preventing unexpected breakdowns, and reducing rapid depreciation. Moreover, it can save you money by increasing its lifespan and minimizing repair and replacement costs. Industrial equipment operates in a high-friction environment and lubricants help curb friction around moving parts, allowing the equipment to work more efficiently. Make sure that lubricants are added and tested on a regular basis to ensure the lifespan of your equipment is preserved. Taking preventive steps to increase the lifespan of your equipment will save you money, improve productivity, and protect the investment in your industrial assets. To ensure your employees are well-trained on all the equipment in your facility, you should offer training programs.

Reduce Costs

Keeping up with maintenance is one of the easiest ways to save money on your building. Whether it’s a small task like changing a light bulb or something larger like an HVAC repair, staying up to date on the maintenance of your building is a great way to save on costs and time. A well-maintained building is often safer and more energy efficient than a poorly maintained one. Additionally, well-maintained buildings tend to be more appealing to potential tenants and customers, which can increase the overall value of your property and potentially lead to increased business.

Save Resources

Tenants want to feel safe in their apartment or commercial space and are likely to stay longer if they can trust that you will take care of any issues quickly. Creating a maintenance process that makes this happen is crucial for boosting tenant satisfaction and ensuring renewals. Preventive maintenance can save building owners a lot of money by avoiding major repairs, preventing disruptions, and increasing property value. It can also help tenants avoid costly emergencies such as a leaky toilet or flooded kitchen. Kingsley Associates data shows that tenants are most satisfied with the maintenance process if they receive response times of less than 24 hours or if requests are resolved on the first attempt. This trend remained strong across all sectors with the exception of industrial properties where overall maintenance satisfaction scores decreased this past quarter.